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Colorful Knitted Print

Things You Need to Know

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or to European Union, you have the right to cancel to purchase goods from us within giving notice. The cancellation period:

  • Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium; 

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;

  • Will end 14 days from when you receive, or someone you nominate receives, the last goods when you purchased good(s) in one order that is delivered separately 

  • Will end 14 days from when you receive, or someone you nominate receives, the first goods when you purchased good(s) that will be regularly delivered during a defined period of time. 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel,  contact us by email at

The right to cancel does not apply to:

  • Custom or personalised goods,

  • Digital Files

Effects of cancellation 

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse you for all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. 

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel. 

If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payments as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. 

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.


Refunds for goods

Refund requests must be made within 14 days after receipt of your goods.


Return can be made by mail. To return a good by mail, follow the following procedure: 

  • Pack Your goods and attach a label with return address

  • Go to your nearest post office and pay the necessary postage

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Right Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal right and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provision of the legislation will apply.

Applicable law

These Return and Refund Policy are governed by the laws of the Country of Wales.

Contact details

You can also contact us through the feedback form available on our Site.

Effective Date: 11th day of May, 2021

Return and Refund Policy: Store Policies
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